Shipping policy

Price includes local shipping throughout SA **Unframed Prints Only**

⁠⁠Lead time 2-7 days

  • Cape Town 2-3 days
  • Major Centres 3-5 days
  • Outlying areas 5-7+ days

For international shipping or custom orders, please email us at warrengrace1@gmail.com

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

If you have not received your order within 7 days of shipping, please contact us at warrengrace1@gmail.com with both your order number and tracking number.


All photographs are shipped in a rigid cardboard tube. The prints are carefully rolled in acid-free tissue paper and secured with tape. Please refer to below guidance on removing your photograph from the tube.

 

Option #1 - Weigh the Photograph Down


  • Carefully unroll the photograph.
  • Lay the photograph flat, image-side down, on a clean, flat surface.
  • On each corner, place a heavy object. Heavy books, magazines, plates, and even heavy weights work well.
  • Leave the photograph flat underneath the heavy objects for at least a day, but it may need even more time


Option #2 - The Reverse-Roll

 

If your photograph is curled in one direction, merely curl it in the opposite direction to try and undo it. Follow the steps below to reverse roll your photograph and be extremely careful not to create any wrinkles or creases on the photograph as you go.

  • Carefully unroll the photograph.
  • Spread it image-side down on a clean, dust-free surface.
  • Roll the photograph in the opposite direction it was initially rolled. 
  • Secure it with rubber bands (Avoid tape or stickers if possible, to avoid tearing the photograph).
  • Leave the photograph in a safe environment for a couple of hours to avoid accidents, creases, and wrinkles.
  • Unroll– if it still doesn’t lay all the way flat, reverse roll again and leave it for a few hours. 

 

Option #3 - Place the Photograph Directly into A Frame